Shipping policy

Processing and tracking

We process and ship orders Monday through Friday, excluding holidays. Please allow 1–2 business days for processing. Processing time is separate from carrier transit time. We email tracking information when your order ships. Delivery estimates depend on the shipping method and destination and are not guarantees.

Retail shipping

Eligible retail-only orders of $70 or more in merchandise after discounts and before tax qualify for free standard US shipping. Expedited shipping is not included. Available methods and final shipping charges are shown at checkout.

Wholesale and mixed orders

Wholesale/professional orders use weight-based shipping rates. An order that combines wholesale professional products with retail products follows weight-based shipping for the entire order and does not qualify for the retail free-shipping offer. Online orders above 100 lb use the same standard shipping rate as the highest published weight tier, up to 100 lb. Private-label arrangements are handled directly with JMT.

International orders

For orders to Canada or Australia, contact us before ordering for a shipping estimate. For any destination or shipping method unavailable at checkout, please reach out before purchasing. Any applicable customs duties or import charges are the recipient’s responsibility.

Delivery questions

Please check your delivery address before placing your order. If you notice an error or your shipment is delayed, missing, or damaged, contact us so we can review the order and help with next steps. Address changes may not be possible once an order has shipped.

Email: customerservice@jmtsunless.com
Phone: 360-441-2044