Refund policy

Cosmetic products

Due to the nature of our cosmetic products, we do not accept change-of-mind returns, refunds, or substitutions after shipment. Please review the product, shade, size, and directions before purchasing. If you need help choosing, contact us before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number, a description of the issue, and photos if available. We will review the situation and explain the appropriate next steps. Please contact us before sending anything back. Do not include card or payment details in your message.

Equipment support

If you experience an equipment problem, contact JMT first. Equipment issues are reviewed case by case, and we may work with or refer you to the manufacturer for troubleshooting or repair as appropriate. Please contact us before returning equipment; a return, replacement, repair, or refund is not automatically authorized by reporting a problem.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check its status and let you know what is possible. Changes or cancellations may not be possible after shipment.

Contact

Email: customerservice@jmtsunless.com
Phone: 360-441-2044

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.